GENERAL TERMS OF SERVICE FOR TAILORING AND GARMENT ALTERATION
The following general terms of service for tailoring and garment alteration apply as minimum and essential contractual agreements between the tailor and the customer.
Article 1 – Condition and Receipt of Garments
Every garment or item delivered to the tailor for alteration, adjustment, or repair is considered to be received in its condition at the time of receipt. The business is not responsible for damages or imperfections that existed prior to receipt, nor for changes that may occur due to the nature of the materials (e.g., leather, silk). For expensive or collectible items, the customer is obliged to declare their value upon receipt and to provide proof of purchase or certificates of authenticity. The receipt and transactions involving such items may be video recorded or otherwise documented for quality assurance purposes and to verify the condition of the items, as well as the agreed-upon changes, alterations, or repairs indicated by the customer for the garment.
Article 2 – Receipt and Handling of Garment Sets
Garment sets (e.g., suits or ensembles) must be delivered together for alteration, adjustment, or repair to ensure uniformity in the final result. Special attention is required for leather or other sensitive materials, as their alteration may cause minor variations in shade or texture. The business is only responsible for the loss or destruction of specific garments, due to its fault, occurring during the alteration process, even if they are part of a set. The business is not liable for the destruction of garments in cases of force majeure and unforeseen events.
Article 3 – Labels, Material Composition, and Care Instructions
The presence of a label on each garment is mandatory, as it must clearly state the fabric composition, care instructions, and any special restrictions on alteration, ironing, or processing. The business always follows the indications and instructions stated on the labels and performs alterations, adjustments, or repairs based on them. In case of absence, concealment, or alteration of the label, the customer assumes full responsibility for any change, alteration, or damage that may occur during the processing. The business is not responsible for changes in color, texture, or dimensions of fabrics resulting from the nature of the fabric materials or from the application of care instructions as provided by the manufacturer. Special care is required for multi-colored, leather, suede, silk, or other sensitive materials, where variations in shade or color migration may occur, especially in shades such as red, blue, or black. Given that the business always strictly follows the manufacturer’s instructions, if damage or alteration of the material nevertheless occurs, the garment manufacturer is solely responsible, and the business bears no liability.
Article 4 – Absence of Label or Care Instructions
If the delivered garment does not bear a label with care instructions, the customer is immediately informed of this absence, and receipt is made with all reservations. Any receipt of a garment or fabric without a label or written care instructions from the manufacturer or the customer is presumed to have been made with reservation by the business. Any damage, alteration, or change in the appearance or characteristics of the fabric that may occur during the alteration or repair process due to lack of care instructions is solely borne by a) the garment manufacturer, in cases where they do not provide care instructions or have failed to prohibit specific practices, or b) the owner of the garment if they have removed or altered the garment’s label. The business bears no responsibility for damages or alterations occurring under the above conditions.
Article 5 – Manufacturer’s Material Liability
The business bears no responsibility for any glues or other materials used in the manufacture of the garment that may undergo changes, dissolve, or appear on the surface of the garment during alteration, repair, or processing. Any lines, discolorations, or alterations resulting from the above are not considered to be due to the fault of the business.
Article 6 – Natural Fabric Changes
Every garment undergoing alteration, repair, or processing may experience slight shrinkage or dimensional change, which can reach approximately 5%, depending on the nature of the fabric, its weave, and the raw materials from which it is made. The above change is considered normal and is not the responsibility of the business.
Article 7 – Limitation of Liability and Special Agreements for Expensive Garments
In case of destruction or severe damage to a garment due to the business’s fault, compensation to the customer cannot exceed ten times the value of the alteration or repair service for that specific garment. If the value of the garment upon receipt is such that the above compensation is not considered satisfactory by the customer, a special agreement may be requested to modify the alteration or repair price (off-list price).
Article 8 – Liability for Additional Materials and Accessories
The business bears no responsibility for any damage or alteration to additional materials or accessories included in the garment, such as buttons, buckles, zippers, sequins, plastic, or other decorative elements. These elements must either be removed by the customer before delivering the garment to the business, or, if they remain, receipt is made with the full responsibility of the customer, as they are considered to have been informed in advance of any risks of alteration during the alteration, repair, or processing.
Article 9 – Storage of Delivered Garments
The business retains and stores garments delivered for alteration or repair for a period of ninety (90) days from their date of receipt. After the expiration of the above deadline, the business has the right, with prior notification to the customer, to take any legal action to free up the space occupied by unclaimed garments. Furthermore, the business is entitled to claim compensation for their long-term storage or maintenance, according to applicable prices and regulations.
Article 10 – Order Cancellations and Changes
The customer may cancel or modify an alteration or repair order only before the commencement of work. In case of cancellation after the commencement of work, the business is entitled to claim compensation for the part of the work already performed, including any advances.
Article 11 – Completion and Delivery Time
The completion time for the work is determined upon receipt of the garment and communicated to the customer. The business makes every effort to complete the work on time, but delays due to fabric peculiarities, the materials from which it is made, or external factors beyond the business’s control do not constitute fault on the part of the business and do not create a right to compensation for the customer.
Article 12 – Payments and Advances
Payment for alteration, repair, or adjustment services is made according to the agreement upon receipt or on the invoice. In case of an advance payment, the business is entitled to retain the advance in case of cancellation or non-performance of work due to the customer’s fault. Delivery of the garment takes place after all outstanding amounts have been paid, unless there is a different written agreement.
Article 13 – Force Majeure
The business is not responsible for delays, damages, or losses resulting from force majeure events, such as natural disasters, fires, floods, strikes, power outages, or any other event beyond the control of the business. In the event of a force majeure event, the business must inform the customer as soon as possible and take the necessary actions to minimize the impact.
Article 14 – Applicable Law and Local Jurisdiction
The contract and these General Terms are governed by Greek law. For any dispute arising regarding the execution of the terms or issues of liability, the courts of Naxos are deemed competent.
Article 15 – Intellectual Property Rights and Use of Images and Videos
The business is entitled to record or video-record the delivered garments during the receipt or service execution process for documentation or quality assurance purposes. The customer explicitly grants permission for such recording, exclusively for the aforementioned purposes. The business may not use the images or videos for commercial purposes without the additional consent of the customer. It retains these in its archive for a period of 5 years, after which it proceeds to delete the relevant video files.
Article 16 – Processing of Personal Data
The business processes the customer’s personal data, such as full name, residential address, telephone number, email address, etc., exclusively for the execution of the service contract and customer service. The business bears no responsibility in case of misleading or non-updated personal information by the customer, which may affect communication or delivery of garments.
Disclaimer
The business makes every effort for the quality and safe alteration, repair, or adjustment of the garments delivered to it. However, the customer acknowledges and agrees that:
- The business is not responsible for damages, alterations, or minor variations in color, texture, or dimensions of fabrics, which result from the nature of the materials or the alteration process.
- The business is not responsible for damages due to pre-existing wear and tear, missing labels, or violations of care instructions by the customer or the manufacturer.
- The business’s liability for expensive or collectible garments is limited according to the special provisions of Articles 1 and 7, while any special agreement on price or compensation is recorded in writing and signed by both parties.
- The business is not responsible for additional materials or decorative elements (buttons, zippers, sequins, etc.).
- All transactions and the receipt of expensive or collectible garments may be recorded or video-recorded for quality assurance and documentation of the items’ condition.
- Compensation for any damages does not exceed ten times the value of the respective service, unless there is a special written agreement.
- The business is not responsible for delays or damages resulting from force majeure or external factors beyond its control.
- The customer acknowledges that all image or video recordings are used exclusively for documentation or quality assurance and not for commercial purposes without their prior consent.
- The receipt of garments implies full acceptance of the limitations of liability as described in these General Terms and the disclaimer.
